Shipping policy

Last updated: September 26, 2026

Processing Time

Orders are processed Monday through Friday, excluding statutory holidays. Please allow 2-3 business days for your order to be processed before it ships. Beard Oil orders may take slightly longer, as each bottle is custom-scented at the time of order.

Order Changes & Cancellations

If you need to change or cancel your order, please email us at info@makes-scents.vip within 3 hours of placing it. Once your order has entered processing, we are unable to make changes.

Shipping Rates & Delivery

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Lost, Stolen, or Damaged Packages

Makes Scents is not responsible for packages that are lost, stolen, or damaged in transit once they have been handed to the carrier. If your package is lost, stolen, or arrives damaged, please contact the carrier directly, and reach out to us at info@makes-scents.vip so we can assist where possible.

Incorrect Address

Please double-check your shipping address at checkout. If you notice an error before your order is confirmed, contact us right away and we will do our best to correct it. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, a reshipment fee will apply to send it out again.

Order Errors

If you receive the wrong item, please contact us at info@makes-scents.vip within 48 hours of delivery and we will send the correct item or issue a refund, subject to availability.