Refund policy
Last updated: September 26, 2026
Thank you for shopping with Makes Scents. Please read this Refund Policy carefully before placing your order.
All Sales Are Final
Due to the personal and hygienic nature of fragrance and body-care products, all sales are final once an order has shipped, except as described below.
Opened or Used Products
We are unable to accept returns, exchanges, or refunds on any item that has been opened, used, or where the original packaging or seal has been broken. This applies to all of our product lines, including Perfume, Inspired By, Beard Oil, Body Butter, and Hand Sanitizer.
Final Sale Items
Select items — including clearance, sample sizes, and promotional bundles — are marked Final Sale and are not eligible for return, exchange, or refund under any circumstances.
Exceptions
We will offer a replacement, store credit, or refund if:
- You received the wrong item;
- Your order arrived damaged or defective; or
- Your order was lost in transit (see our Shipping Policy).
To request an exception, please contact us within 48 hours of delivery at info@makes-scents.vip with your order number and, where applicable, photos of the item and packaging. Approved exceptions will be resolved as a replacement, store credit, or refund at our discretion.
Order Cancellations
Orders can only be changed or cancelled within a short window after being placed — see our Shipping Policy for the exact timeframe. Once an order has entered processing, it cannot be cancelled or modified.
Contact Us
If you have any questions about this Refund Policy, please contact us at info@makes-scents.vip or call +1 416-818-6185.